Job Introduction
The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks if relevant to their role.
Join Us as a Service Administrator
The National Autistic Society helps create a world that works for autistic people and within our Corporate Services support the teams who champion the rights and interests of autistic people and their families. We have a rewarding opportunity for a Service Administrator within the Diagnostic and Assessment service at Lorna Wing Centre. If you share our values and want to make a difference, we’d love to hear from you.
Visit our website to find out more about who we are: https://www.autism.org.uk/
About the Team
You’ll be part of the National Autistic Society’s national diagnostic and assessment service, which provides high‑quality, NICE‑aligned diagnostic pathways for children, young people and adults.
Working alongside clinicians, service leads, partner organisations and administrative colleagues, you’ll help deliver a trusted, quality‑assured diagnostic experience that reflects the charity’s commitment to autistic people and their families.
About the Role
The Service Administrator plays a key role in delivering a seamless, high‑quality customer experience within the National Autistic Society’s Diagnostic and Assessment Service. You will support the smooth running of clinical operations, ensuring enquiries, referrals, assessments and reports progress efficiently and to the highest standard.
This role ensures customers, clinicians and partners receive exceptional service and that all assessment activity is coordinated with accuracy, empathy and professionalism.
What You’ll Do
- Manage enquiries, referrals, clinic bookings and case records
- Provide excellent customer service
- Oversee operational tasks
What We’re Looking For
- Strong administrative and organisational skills
- Experience supporting customers
- Ability to work sensitively and professionally with autistic people
Click here for the Job Description
This role is for a part-time position at 28 Hours per week, over 4 days.
This role is hybrid.
What we can offer you
- Pension – Auto-enrolled pension scheme.
- Annual Leave – 33 days (including public holidays). You can buy or sell leave each year.
- Training – Great induction and training, including autism training.
- Discounts – Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple).
- Healthcare – Cash plan for permanent staff.
- Life Assurance – 2x your base salary.
- Flexible Benefits – Options like private health, dental insurance, holiday trading, enhanced pension.
- Support – 24-hour Employee Assistance Programme and counselling.
- Mindfulness – Free Headspace app for you and up to 3 family/friends.
- Blue Light Card – Eligibility for discounts.
About our application process
You will be required to upload your CV. If you are providing a supporting statement, please consider the following:
- Look at the job description and person specification.
- Tell us how your skills and experience match the role.
- Give examples if you can.
We might close this job advert early if we get lots of suitable applications.
To protect our autistic adults & children at the National Autistic Society, some roles require employees to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential if its applicable to your role.
Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people.
We are an equal opportunities employer and part of the Disability Confident Employer scheme.
Important Information
Agencies need not apply.
Please note the National Autistic Society are unable to provide sponsorship for Visas.
The National Autistic Society may use artificial intelligence (AI) to assist our recruitment team with reviewing applications for this role. All application decisions are made by people and are not determined automatically by AI.