Job Introduction
The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks if relevant to their role.
Join Us as an Application Support Engineer
The National Autistic Society helps create a world that works for autistic people and within our Corporate Services support the teams who champion the rights and interests of autistic people and their families. We have a rewarding opportunity for an Application Support Engineer within the IT team. If you share our values and want to make a difference, we’d love to hear from you.
Visit our website to find out more about who we are: https://www.autism.org.uk/
About the Team
You’ll be part of a collaborative IT Applications team that supports critical systems used across education, adult services, and corporate functions. The team works closely with internal stakeholders and external suppliers to ensure applications are secure, reliable, and continuously improving to meet organisational needs.
About the Role
As an Application Support Engineer, you’ll provide 2nd and 3rd line support for a range of business‑critical applications, including assistive technologies, care systems, and e‑learning platforms. You’ll build strong technical expertise, resolve complex issues, manage application changes and upgrades, and deliver a high standard of customer service while working primarily remotely, with occasional on‑site support as required.
What You’ll Do
- Support, maintain, and configure key applications, providing 2nd and 3rd line support, managing upgrades, changes, and system security.
- Work closely with users, stakeholders, and suppliers to diagnose issues, deliver solutions, and deploy new functionality.
- Identify opportunities for process and system improvements, contributing to more efficient and effective ways of working across the organisation.
What We’re Looking For
- A strong technical understanding of applications, with experience supporting systems and working with a range of stakeholders.
- Excellent communication, organisational, and analytical skills, with a customer‑focused approach to problem solving.
- Experience working in an IT or application support environment; ITIL certification and a driving licence are desirable.
Click here for the Job Description
This advert is for a full-time position at 35 Hours per week, fixed term for 12 months.
This role is remote.
What we can offer you
- Pension – Auto-enrolled pension scheme.
- Annual Leave – 33 days (including public holidays). You can buy or sell leave each year.
- Training – Great induction and training, including autism training.
- Discounts – Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple).
- Healthcare – Cash plan for permanent staff.
- Life Assurance – 2x your base salary.
- Flexible Benefits – Options like private health, dental insurance, holiday trading, enhanced pension.
- Support – 24-hour Employee Assistance Programme and counselling.
- Mindfulness – Free Headspace app for you and up to 3 family/friends.
- Blue Light Card – Eligibility for discounts.
About our application process
You will be required to upload your CV. If you are providing a supporting statement, please consider the following:
- Look at the job description and person specification.
- Tell us how your skills and experience match the role.
- Give examples if you can.
We might close this job advert early if we get lots of suitable applications.
To protect our autistic adults & children at the National Autistic Society, some roles require employees to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential if its applicable to your role.
Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people.
We are an equal opportunities employer and part of the Disability Confident Employer scheme.
Important Information
Agencies need not apply.
Please note the National Autistic Society are unable to provide sponsorship for Visas.