Job Introduction
The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks if relevant to their role.
Join Us as a Senior IT Service Agent
The National Autistic Society helps create a world that works for autistic people and within our Corporate Services support the teams who champion the rights and interests of autistic people and their families. We have a rewarding opportunity for a Senior IT Service Agent within the IT Service & Support Team. If you share our values and want to make a difference, we’d love to hear from you.
Visit our website to find out more about who we are: https://www.autism.org.uk/
About the Team
The IT Service & Support team ensures staff across the National Autistic Society have reliable, secure and effective technology to carry out their roles. The team provides frontline onsite and remote IT support across offices, schools, residential services and other operational sites. Working closely with Service Desk colleagues, Field Engineers and third‑line teams, the service plays a vital role in enabling care, education and support services for autistic people across the organisation.
About the Role
As a Senior IT Service Agent, you will provide high‑quality 1st line onsite and remote IT support, primarily across National Autistic Society sites in the South East of England. The role has a strong focus on customer service, technical troubleshooting and independent working at user sites. You will support a wide range of technologies including Microsoft 365, Entra ID (Azure AD), Intune/Autopilot, end‑user devices, AV equipment and basic networking, while ensuring safeguarding, data protection and security standards are upheld in education and care environments.
What You’ll Do
- Deliver a high standard of customer service when diagnosing and resolving IT issues onsite and remotely
- Provide onsite support for laptops, desktops, printers, AV/meeting room equipment, mobile devices and peripherals
- Perform installs, moves, adds and changes (IMAC), including device imaging and deployment using Intune/Autopilot
- Troubleshoot and resolve technical incidents, escalating to specialist teams where required
What We’re Looking For
- Experience providing high‑quality IT or technical support in a busy environment
- Experience supporting users across multiple locations or sites, ideally in a field‑based or onsite role
- Strong knowledge of Windows 10/11, Microsoft 365 (Teams, Outlook, SharePoint, OneDrive) and Entra ID (Azure AD)
- Experience with device deployment and configuration (e.g. Intune/Autopilot or similar)
Click here for the Job Description
This role is for a full-time, fixed term (6-month contract) position at 35 hours per week.
This role is homebased, with occasional travel to sites in the South of England
What we can offer you
- Pension– Auto-enrolled pension scheme.
- Annual Leave– 33 days (including public holidays). You can buy or sell leave each year.
- Training– Great induction and training, including autism training.
- Discounts– Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple).
- Healthcare– Cash plan for permanent staff.
- Life Assurance– 2x your base salary.
- Flexible Benefits– Options like private health, dental insurance, holiday trading, enhanced pension.
- Support– 24-hour Employee Assistance Programme and counselling.
- Mindfulness– Free Headspace app for you and up to 3 family/friends.
- Blue Light Card– Eligibility for discounts.
About our application process
You will be required to upload your CV. If you are providing a supporting statement, please consider the following:
- Look at the job description and person specification.
- Tell us how your skills and experience match the role.
- Give examples if you can.
We might close this job advert early if we get lots of suitable applications.
To protect our autistic adults & children at the National Autistic Society, some roles require employees to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential if its applicable to your role.
Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people.
We are an equal opportunities employer and part of the Disability Confident Employer scheme.
Important Information
Agencies need not apply.
Please note the National Autistic Society are unable to provide sponsorship for Visas.
The National Autistic Society may use artificial intelligence (AI) to assist our recruitment team with reviewing applications for this role. All application decisions are made by people and are not determined automatically by AI.